Coney Island Hospital Case Study
Hospitals are established to provide medical care to the public in most countries. Government institutions anchor a strong economy on a successful healthcare sector. Hospitals have been providing nursing services as part of job requirements or roles and responsibilities among different medical practitioners. Traditional administration of hospitals has attracted negative criticism due to poor medical services. Coney Island Hospital Case Study illustrates that redesigning the institution’s working environment and procedures improves nursing care and patient satisfaction.
Aggression is not recommended when providing medical care to sensitive patients. Commanding and strict supervision are aggressive medical practices that intimidate most patients. Coney Island Hospital Case Study encourages nurses and medical practitioners to experience care as their patients do. When nurses engage patients with a deep understanding of their conditions, chances are high that the recovery process will be successful. Getting employees to look at the purpose, instead of functions, of their job roles has an opportunity of improving satisfaction among patients (Lee, 2011). Creating a blame-free working environment encourages performance among nurses who become more creative and innovative. The case study also shows that benchmarking other successful institutions would play a key role in improving patients’ satisfaction. Benchmarking allows medical practitioners to align their services with modern and recommended healthcare practices from research.
I believe that the new procedures increase autonomy among nurses as they are free to interpret patients’ needs flexibly. Most nurses and doctors depended on traditional practices of a hospital to administer medical care. Traditional practices included strict appointments with doctors, close supervision from nurses and restrictive administrative policies in hospitals. I am sure that very few nurses would improve medical standards among patients when operating in a traditional hospital environment (Lee, 2011). The new procedures allow medical practitioners to interpret the needs of patients with purposes and not a professional obligation. Medical care that has purposes improves healthcare services among patients in significant ways. For instance, creating a personal relationship with a patient suffering from stress increases the chances of quick recovery after a traumatic event.
I am certain that the new procedures create a source of motivation among caregivers of a hospital. There are nurses and doctors who relish the change in the way medical services are provided to patients. These medical practitioners fight for change as a means of improving healthcare services. Coney Island Hospital Case Study shows that most nurses are always eager to learn medical procedures that are time effective and optimize available resources (Stewart & Brown, 2014). I feel that most nurses in the case study are provided with enough working space to develop new standards in their respective professions. For instance, nurses are provided with an opportunity to propose an administrative framework that would improve medical services among patients.
An effective work redesign requires collective participation among all stakeholders. Coney Island Hospital Case Study identifies medical practitioners and patients as the main stakeholders of the organization. As a result, nurses and doctors combine efforts to ensure that a work redesign process improves medical care among patients (Lee, 2011). For instance, the redesign of new roles and responsibilities would depend on the willingness of nurses and patients to cooperate. In essence, stakeholder participation ensures that all individuals are oriented towards a common objective. Improving medical care benefits medical practitioners as it contributes towards a successful career. Improved medical services also lead to quick recovery among bedridden patients in a hospital.
An effective work redesign ensures that growth determines the success of a healthcare institution according to HR strategies. Growth is measured using different parameters in a hospital. For instance, a hospital grows if it expands its economies of scale by opening clinics and dispensaries in different regions. Similarly, growth is also measured by the quality of services provided by medical practitioners. High-quality services ensure that patients recover quickly from illnesses and it achieves the overall HR strategies in hospitals (Adams, 2012). These elements of growth can be achieved using an effective work redesign which improves the quality of medical services. Redesigning the workplace includes changing the entire administrative system in an organization. Coney Island Hospital Case Study shows that purpose in a redesign process should replace traditional administrative functions among all medical practitioners.
The satisfaction of patients depends on a working design that focuses on the quality of medical care. Coney Island Hospital Case Study shows that providing medical services without bias improves satisfaction among employees. Indifference and uncaring behavior lead to dissatisfaction among patients, which further complicates a treatment process. The case study shows that adopting social virtues, when providing medical care, also improves satisfaction among patients. Nurses and doctors are expected to adopt soft communication practices such as apologizing frequently to aggrieved patients. The case study also notes that empathy forms a key factor in improving satisfaction among patients.
Adams, A. (2012). Mapping a strategic approach to HR leadership. Strategic HR Review, 11(1), 31-36.
Lee, A. (2011). Understanding strategic human resource management through the Paradigm of Institutional Theory. International Employment Relations Review, (1), 64.
Stewart, G., & Brown, K. (2014). Human Resource Management Linking Strategy to Practice (Third ed.). Wiley.