Health Care Services
Health care institutions involve many activities that revolve around the health of patients. Among the many sections in the institutions are the emergency departments that attend to patients who report with emergency health needs. When admitting these patients there are some examples of ways of creating value during the process in the urgent care units. Elimination of paperwork by filling forms with information of the patients, reducing the time that patients have to wait to be offered services at the waiting desk and accessing an appropriate depiction about the patient so that the information can be passed on the physician who is to attend to the patient.
Offering free services in the form of offers to those who are less fortunate, cannot afford the services given, and are in need of them is also another value creation strategy. Integrated EMR systems/communication with patient’s PCP so that everyone is aware of what is going on and that the patient was seen by the urgent care clinic -Patient follow-up/referral system (if they need to seek emergency medical attention) to make sure they received the care they needed and are doing okay. One of the most effective is the ability to provide patient with cost of visit up-front.
Some of the examples of post-service value added strategies to such patients include sending letters to the patients for making a choice to use the facility as this will ensure that they feel appreciated. Palliative as well as holistic care, which involves supporting those patients that have suffered from illnesses that have no cure emotionally, spiritually and physically. Follow up checkups would also help patients to gain fully their health back after an illness. Sending a survey of care that the patient receives after visiting the facility will make him feel valued. Giving them notes for their discharge with the relevant information to contact the facility is also good. Referring a care provider if follow-up care is needed, also the care provider can call the patient to initiate the setting up of appointments. A clear outline of the charges for the services will give the patients ease of understanding what they were billed for.
Plane tree is an organization that does not make profits and aims at linking hospitals and the necessary tools that to demystify experience in health care for both parents as well as families. Architectural and interior design conductive to health and healing- designing and maintaining an uncluttered environment encourages patient mobility and sense of wellness. The organization gives a room for hospitals to share their concepts and experiences. Value added services of Plane tree include the interactions that are involved among humans as well as delivery of care to patients based on their perspective and creation of an environment where patients participate to motivate their healing. In addition to this, there is recognition of good nutritional methods, educating patients, family and spiritual support, a human contact that encourages communication, development of healthy societies and importance of human touch, which is an essential way of communicating caring.
The general requirement of a PCMH certified are offering of appointments that happen on the same day, health advice via telephones, documentation of the records of the patents and access by patients after the working hours through electronic means. Additionally, such homes ought to be able to identify patients that face high risks and give them the required care. Continuity, as well as home medical duties, are part of the home under which teams are to operate in offering culturally and linguistically appropriate services. Information on patient is a requirement and the home ought to use information about population in its management. Its strategic importance is that it has a structure that gives it a competitive advantage that is stronger than any other services that are offered by other health institutions. Competitors do not easily copy the services it offers, it offers access, coordination of care, care continuity, which are some of the services that will create value to patients, and thus the model becomes successful in offering services to patients.