Enterprise Resource Planning is defined as a system software that is always created to help in
the organizing, simplification, and automating the operations performed by various
corporations within their different departments, such as the human resource, financial,
distribution, and procurement sectors, in addition to some other areas of operation within the
enterprise. The ERP system is typically designed in such a way that it employs integrative
technology, with its various data types stored in a centralized location within the system's
database. Initially, the ERP system was majorly used in the production industries, a factor
that has greatly shifted gears as the system is currently also used in some other industries as
well as in service provision (Elbahri et al., 2019).Due to this evident change, CasaLuker has
adjusted its ERP system so as to enable them to improve their market opportunities. In this
report, there is an intensive analysis of the role played by Deloitte’s towards enhancing the
ERP installation of CasaLuker as a success. In addition, it will mitigate the impacts caused by
the system towards ensuring the successful completion of the various projects.
Conditions that influenced the adoption of ERP systems by CasaLuker
CasaLuker is a South American based company that has been in operation for over a hundred
years, thus gaining a lot of fame among a large population since it is the longest serving and
largest chocolate manufacturer in the territory. The employee base of the company is
approximately 2000 employees, with their products being consumed by over 25 nations
worldwide. With reference to the company’s large customer base as well as that of
employees, it is advisable that the company formulate a proper planning approach that will
foresee their successful operation through being able to easily make critical decisions quickly
by being able to compile all the different departments' databases in one easily accessible
location. Looking back to previous reports, it has been observed that companies who have
adopted the ERP systems in their operations have greatly gained through being able to fully
execute all their needs, which includes their decision making process. The system, on the
other hand, has also helped organizations minimize their operational expenses while, on the
other hand, increasing their performance and response to various arising issues (Kenge &
In order for a company to experience the required level of success, it is normally advisable
for the flexibility of the company towards adjusting to various prevailing issues.
The role of Deloitte in CasaLuker’s ERP implementation project
Deloitte came into partnership with CasaLuker to help them in the creation of their ERP
system that was aimed at foreseeing improved activity coverage ranging from their schemes'
achieves and gaining of actual data for faster planning, thus facilitating faster company
growth. In order to enhance a faster implementation of this system, the company set up a
group of people who were enrolled with the task of danger identification and, as well, being
able to draw various advantages encapsulated in those dangers, thus being able to implement
various solutions that will foresee proper task allocation to the employees. The group selected
comprised approximately 30 qualified experts who helped in the solution creation process
and put into writing the overall process. On the other hand, in the installation of the EPR
system, the Deloitte experts were fully involved due to their prowess in building the system
that was to be used by the manufacturers. Additionally, the company was further assisted in
system integration by the use of the SAP corporate repository that works under the drive of
SAP HANA (Jituri et al., 2018). Due to this implementation, the manufacturers were able to
experience a visible turnabout in their performance.
The criticality of the role played by Deloitte
For the operation of CasaLuker to be successful, the collaboration with Deloitte was of great
significance. Deloitte walked side by side with them, with Deloitte professionals being
greatly involved in the identification and eradication of the prevailing problems experienced
by the manufacturers. Through this, Deloitte was further able to come into contact with other
partners, which gave CasaLuker more exposure. With the manufacturers seeing the kind of
impact brought along by Deloitte, they did not shy away from maintaining their reputation by
putting more of their effort into their SAP system as well as continuous coordination with the
Deloitte technical team.
Factors that have contributed to the success of CasaLuker’s ERP implementation
1. Since the implementation of the ERP system operation into the company, there has
been an evidenced increase in the speed that the employees can be able to download
the required data into the company’s data warehouse. Through this ease in access of
the company’s data, it has been noted that the collection of useful information that is
needed to help in critical decision making is made faster and easier from only one
point of operation.
2. As a result of the adoption of the ERP system into the companies' operations, there
has been an evident positive impact on the company’s productivity and the general
business operation as well as the improvement seen in the flexibility of their
computing services (Trunina et al., 2018. With the implementation of the ERP system,
the company has also been able to easily manipulate through big data and do proper
analysis. This definitely helps the company to effectively respond to various
necessary activities that are in line with the market and various resource allocations,
helping them to effectively grow.
3. The installation of the system has enabled the company to improve its efficiency, thus
improving its accuracy in terms of the warehouse. To further enhance this, they
absorbed another SAP-based system that enabled them to reduce their selection time
Lessons learnt from CasaLuker’s ERP implementation project
There is an obvious distinction that has been created between the analogue data management
methods and those of the modern strategy that applies new software and technological skills.
It has also been observed that there is a capability of various software implementations, such
as ERP, that helps companies improve their efficiency by minimizing losses by putting
weight on current goals and proper decision-making.
With reference to the discussion above, it is evident that CasaLuker's adopting the
implementation of the ERP system into their operation was one of the wisest thoughts ever.
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