Sample Aviation Paper on Airline Operation Management


Read Chapter seven of Airline Operation management and complete the discussions below:

John is seated in B3 on a crowded flight that appears to be full. The flight attendant offers free vouchers to anyone willing to give up their seat and take the next flight instead. Was this a case of flight overbooked or oversold, and why? If you were in John’s position, can you think of circumstances in which you would not want to accept a voucher, even though the compensation seemed fair? Do you think the practice of overbooking is more or less fair than the practice of overselling, and why?


The issue with John’s flight was that it was oversold. When the gate agent asks for volunteers to take another aircraft, it is your first indication that the flight you are currently on is overbooked. Typically, they will give a travel voucher, and anybody who is not in a hurry and needs a strong sense of urgency may accept it, believing they are receiving a fantastic price. Why not take a flight that leaves later in the day and save yourself a few hundred bucks? The airline industry uses the practice of overselling flight seats far more often than you probably realize. Because airlines operate on the presumption that not all of their customers would show up for their flights, they are allowed to sell more tickets than they have available. If every passenger does show up, there is a possibility that some of them may be refused boarding or “bumped” off the aircraft. Thankfully, some provisions guarantee passengers would get enough compensation if anything like this does happen. If you are refused to board by an airline and need to know your passenger rights, it will be difficult for you to determine what steps to take next or get the compensation that is legally due to you. Selling more airline tickets than available seats on an aircraft is referred to as “overbooking” flights. Because airlines are aware that it is improbable that all passengers would show up at the airport, they are permitted to engage in this practice. Various estimates place the number of passengers that “do not show up” between 5% and 15%. In general, airlines pay close attention to the statistics of each of their routes and only sell more tickets in proportion to the number anticipated to become available.

On the other hand, they only sometimes get it correctly, which may lead to customers being refused to board even when they have legitimate tickets. If I were in John’s situation, I would first consider the time aspect before deciding whether or not to take the voucher. This indicates that there will be no disruption caused to my schedule as a result of the change in flying arrangements.

When an airline sells more flight tickets than available seats, this is known as an oversold flight. This is a strategy to prevent vacant seats due to passengers who did not show up or missed their connections. Overbooking seats on airplanes is a standard operating procedure for many different airlines. They often sell more tickets than there are seats on the aircraft. If they are still looking for enough customers willing to give up their reservations, they may only allow individuals to board the plane against their will if they find enough volunteers. Compared to the practice of overselling, the act of overbooking is considered more ethical. This is because compensation is given in the event of an overbooking; however, there is no compensation given in the event of an oversell. In the event of an overbooking, consultation takes place before compensation is provided; however, in the case of overselling, consultation does not occur. You may not be allowed to board your aircraft if it has already reached its capacity and not enough people have volunteered to catch a later trip. If this occurs and your replacement trip gets you there more than an hour after the time of the original flight, you may be entitled to financial compensation.



Jones, P., & Robinson, P. (2012). Operations management. Oxford University Press.

Overbooked flight compensation | Flightright.